Terms of Service

This website is operated by Esprito Royale Collective, a company registered in the Federal Republic of Nigeria under registration number RC 9673596, trading from Lagos, Nigeria.

Throughout these terms, “we”, “us” and “our” refer to Esprito Royale Collective. “You” refers to the person using this site or placing an order.

By browsing this site, creating an account, or placing an order, you agree to these terms. If you do not agree with them, please do not use the site.

These terms work alongside our Privacy Policy, Returns & Refunds Policy, and Shipping Policy. Where a specific policy addresses a subject in more detail, that policy governs.

You must be at least 18 years old and legally able to enter into a contract. By ordering, you confirm that you are.

We sell to customers in Nigeria. If you are ordering from elsewhere, contact us before placing your order so we can confirm whether we can deliver to you.

You may browse without an account, but placing an order requires one. You are responsible for keeping your password confidential and for everything done through your account.

Tell us immediately if you believe someone else has accessed it. We may suspend or close an account we reasonably believe is being used fraudulently, or in breach of these terms.

We photograph every piece as faithfully as we can. Even so, leather is a natural material: grain, depth of colour and finish vary from hide to hide, and no two pairs are identical. Screens differ too — the same photograph looks different on different devices.

Slight variation between the photograph and the pair you receive is a characteristic of the material, not a defect, and is not on its own grounds for a return as faulty. If the difference is beyond what you consider reasonable, our 30-day return window covers you regardless — you do not need a reason.

• All prices are shown in Nigerian Naira (₦).
• The price you see at checkout, including delivery, is the total you will be charged. We do not add fees afterwards.
• Prices may change at any time, but never after you have placed an order.
• Payment is taken at checkout through Paystack. We never see or store your full card details.

Occasionally a price or product detail may be published in error. Where an error is genuine and obvious, we are not obliged to supply at the wrong price. If it affects an order you have already placed, we will contact you before doing anything, and you may confirm at the correct price or cancel for a full refund.

Adding items to your bag is not an order. When you complete checkout you are making an offer to buy, and the confirmation email that follows is our acknowledgement that we have received it — not our acceptance of it.

A contract between us comes into being when we dispatch your order. Until then we may decline it — if the item is no longer in stock, if we cannot verify your payment or delivery details, or if we suspect fraud. Where we decline, you are refunded in full.

• Discount codes carry their own conditions — validity dates, minimum spend, and limits on how often they can be used. These are shown when the code is applied.
• Unless expressly stated, discount codes cannot be combined with one another.
• Gift cards are stored value, not a discount. They reduce the amount you pay, are not exchangeable for cash, and are non-refundable.
• Loyalty points hold no cash value, cannot be transferred or sold, and may expire. They are earned once an order is delivered.
• Where an order is cancelled or refunded, any points, gift card value or discount used are restored to you.

We may withdraw or amend a promotion at any time. Doing so never affects an order already placed.

Delivery charges are calculated at checkout from your delivery address. Timescales, coverage and the terms for changing an address after payment are set out in our Shipping Policy.

Risk in the goods passes to you on delivery. Please give an address where someone can receive the parcel, and use the delivery note field at checkout if the courier needs instructions.

You have 30 days from delivery to request a return, and you do not need to give a reason. The full process, including condition requirements and who pays return shipping, is in our Returns & Refunds Policy.

To cancel before dispatch, contact us as quickly as possible. If your order has not yet left us we will cancel it and refund you in full. Once it has been dispatched, the returns process applies instead.

The Esprito Royale name, logo, photography, written content and the design of this site belong to us and are protected by intellectual property law. You may not copy, reproduce or use them commercially without our written permission.

Where you post a review or upload a photograph, you keep ownership of it, but you grant us permission to display and use it in connection with our products. Do not upload anything you do not have the right to share.

You agree not to:

• Use the site unlawfully, or to defraud us or anyone else
• Attempt to gain unauthorised access to any part of the site, our servers, or another customer's account
• Interfere with the site's operation, or introduce anything malicious
• Extract or scrape our content or product data systematically
• Buy for commercial resale without our written agreement

We work to keep the site available and accurate, but we do not guarantee uninterrupted access. We may suspend it for maintenance, changes, or reasons beyond our control, and we are not liable for losses arising from it being unavailable.

If we fail to meet these terms, we are responsible for loss you suffer that is a foreseeable result of that failure. We are not responsible for losses that were not foreseeable, or for business losses — this site is supplied for personal use.

Where we are liable, our liability is limited to the value of the order concerned. Nothing here limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.

Please contact us first — most matters are resolved quickly and directly. Write to support@esprito.com.ng with your order number and we will respond.

These terms are governed by the laws of the Federal Republic of Nigeria, and the courts of Lagos State have jurisdiction over any dispute.

We may update these terms as the business changes. The version published here at the time you place an order is the version that applies to that order — a later change never alters an order already made.

The date at the top of this page tells you when it was last revised.

Esprito Royale Collective · RC 9673596 · Lagos, Nigeria
General and order enquiries: support@esprito.com.ng
Privacy and data protection: privacy@esprito.com.ng

You can also reach us through our contact page.