Shipping & Delivery

We do not apply one flat national rate. Delivery is priced by where your order is going — down to the local government area within Lagos — and by what is in it. That means someone on Lagos Island isn't subsidising a delivery to Maiduguri, and vice versa.

Enter your delivery address at checkout and your exact fee, along with the estimated delivery window for that destination, appears before any payment is taken. There are no charges added afterwards.

Orders are prepared and dispatched within 1–2 business days of payment confirmation. Business days are Monday to Friday, excluding public holidays.

Each pair is checked before it leaves us. Occasionally that inspection means an order takes an extra day — we would rather delay a dispatch than send out a pair we are not satisfied with.

Estimated delivery times vary by destination and are shown at checkout for your specific address. Lagos deliveries are typically the fastest, with delivery times extending for destinations further from our dispatch point.

These estimates run from dispatch, not from when you place the order, and they are estimates rather than guarantees — couriers are affected by weather, road conditions, and public holidays.

You will receive email confirmation when your order is placed, when payment is confirmed, and again when your order is dispatched. You can view the status of any order at any time under your account.

Where our courier provides a tracking reference, we pass it to you on dispatch. For anything time-sensitive, message us on WhatsApp — it is the fastest way to get a current answer.

Please check your delivery address carefully before completing checkout, including the local government area and a phone number the courier can actually reach.

• Incomplete or incorrect addresses are the most common cause of delayed delivery in Nigeria
• Couriers will usually call before delivery — an unreachable number often means a failed attempt
• If a delivery fails because of an incorrect address, redelivery may incur a further charge
• Contact us immediately if you spot a mistake; we can often correct it before dispatch

Checkout includes an optional note for the dispatch rider. Use it for anything that helps the parcel reach you — a landmark, the colour of the gate, who may receive it on your behalf, or the best time to call.

This is particularly useful within Lagos, where leaving a parcel with a gateman, a receptionist, or a neighbour is common. Naming that person in advance is the difference between a delivery and a failed attempt.

Tell us as soon as possible — on WhatsApp or by email — if you need to change the delivery address after paying. If the order has not yet been dispatched we can usually amend it.

• Before dispatch, within the same delivery zone: no additional charge
• Before dispatch, to a different delivery zone: the difference in delivery fee applies, and is payable before we dispatch
• After dispatch: the courier must recall and redirect the parcel, which carries a redirection charge

We will always confirm any additional amount with you before taking payment for it, and we will never dispatch to a changed address until you have confirmed. An address change cannot be made through the website — it goes through us directly, so we can re-quote the delivery fee correctly.

Some circumstances are outside our control, and we will always tell you when one applies:

• Public holidays and weekends, which fall outside courier working days
• Severe weather, flooding, or road closures
• Security situations affecting particular routes or areas
• Remote destinations where the courier's final leg takes longer

If your order has not arrived within its estimated window, contact us at support@esprito.com.ng. We will trace it with the courier and keep you informed.

If a shipment is confirmed lost in transit, that is our problem to solve, not yours. We will replace the item or refund you in full — your contract is with us, not with the courier.

We currently deliver within Nigeria only. International shipping is planned as we grow, and our platform is already built to support it. If you are outside Nigeria and would like to order, write to sales@esprito.com.ng — we will tell you honestly whether we can help yet.

See our Returns & Refunds policy for how to send something back, and the size guide to get the fit right first time.